Privacy Policy

We may collect information that you provide directly when you contact us, request a quotation, book a consultation, subscribe to communications, or engage our services.

Personal and business information

• Your name, job title, and organization name.
• Email address, telephone number, and business address.
• Service requirements and project-related information.
• Messages, documents, and files submitted to our team.
• Billing and transaction information where applicable.

Automatically collected information

When you visit our website, limited technical information may be collected automatically, including your IP address, browser type, device type, operating system, referring page, pages visited, and approximate location.

We may use collected information to:

• Respond to enquiries and consultation requests.
• Prepare quotations, proposals, and service recommendations.
• Deliver and manage contracted professional services.
• Communicate about projects, deadlines, and deliverables.
• Process payments and maintain business records.
• Improve our website, services, and client experience.
• Protect our website and prevent misuse or fraud.
• Meet applicable legal and regulatory obligations.

We do not use personal information for purposes that are materially different from those described here without an appropriate legal basis or additional notice.

Our website may use cookies and similar technologies to support essential functionality, remember preferences, measure website performance, and understand how visitors interact with our pages.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

ManageFlow does not sell or rent your personal information. We may share limited information with:

• Service providers that support hosting, communication, analytics, payment processing, or business operations.
• Professional advisers, contractors, or project specialists where necessary to deliver an agreed service.
• Government authorities or regulators when required by applicable law or a valid legal process.
• A successor organization in connection with a merger, acquisition, restructuring, or transfer of business assets.

Service providers are expected to use information only for the authorized purpose and to apply reasonable safeguards.

We apply reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, misuse, alteration, disclosure, or loss.

No internet transmission or storage system can be guaranteed to be completely secure. You should avoid sending highly sensitive or confidential information through unsecured communication channels.

We retain personal and business information only for as long as reasonably necessary to provide services, manage client relationships, resolve disputes, maintain required records, and comply with legal obligations.

Retention periods may vary depending on the type of information, the nature of the engagement, contractual requirements, and applicable laws.

ManageFlow works with clients and service providers across different countries. Your information may therefore be processed or stored outside the country where you are located.

Where international processing occurs, we take reasonable steps to ensure that information is handled consistently with this policy and applicable requirements.

Depending on your location and applicable law, you may have the right to:

• Request access to personal information held about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of information in certain circumstances.
• Object to or restrict certain processing activities.
• Withdraw consent where processing is based on consent.
• Opt out of non-essential marketing communications.

We may need to verify your identity before processing a privacy request. Some requests may be limited where retention is required by law or necessary for legitimate business purposes.

Our website may contain links to external websites or services. ManageFlow is not responsible for the privacy, security, content, or practices of those third parties. Review their privacy policies before providing information.

Our website and professional services are intended for businesses and adult users. We do not knowingly collect personal information from children. If you believe a child has submitted information to us, contact us so that we can review and remove it where appropriate.

We may update this Privacy Policy to reflect changes in our services, business practices, technology, or legal requirements. The revised effective date will be displayed at the top of this page.

Material changes may also be communicated through the website or another appropriate channel.

If you have questions about this Privacy Policy or want to submit a privacy request, contact the ManageFlow team.